Support

Need help? Email menurankai.app@gmail.com.

For subscription or scan-access problems, include the Support ID shown in MenuRank AI Settings.

1. How do I scan a menu?

Take a clear photo or choose a menu image, select your preferences, and tap Rank Menu.

2. How does free access work?

Free access includes up to 15 scans during the first 7 days after your first successful scan. It ends when you reach 15 scans or when the 7-day period expires, whichever happens first.

3. What is included with Pro?

Pro includes 60 scans per UTC calendar month.

Current U.S. App Store prices are $4.99 per month or $39.99 per year. Final price, currency, and taxes may vary by storefront.

4. How do I manage my subscription?

Subscriptions are purchased and managed through Apple.

Use Restore Purchases in the app if an active subscription is not recognized.

To cancel, open your Apple Account subscription settings.

Refund requests are handled by Apple under Apple's applicable policies.

5. When does my scan limit reset?

Pro scan usage resets at the start of each UTC calendar month. Unused scans do not roll over.

If you believe your subscription or scan access is incorrect, contact support and include your Support ID.

6. What happens to menu photos and preferences?

Menu photos and your selected preferences are processed to generate AI-powered rankings and recommendations.

See the Privacy Policy for information about processing, storage, service providers, retention, and privacy requests.

7. How do I remove locally saved information?

Use the app's available controls to delete your saved history or saved dishes.

Deleting the app removes locally stored app data, including your scan history, saved dishes, and preferences stored on your device. Some anonymous device-secured identifiers (such as your Support ID) may remain depending on your device and operating system behavior.

For questions about your Support ID or privacy, please contact support. See our Privacy Policy for more information.

8. Can I rely on MenuRank AI for allergies or nutrition?

No. AI estimates can be incomplete or wrong.

MenuRank AI is provided for informational purposes only and is not medical, nutritional, or allergy advice.

Always confirm ingredients, allergens, alcohol content, preparation methods, and dietary suitability directly with restaurant staff, especially for serious allergies or medical conditions.

See also our Privacy Policy and Terms of Service.

Simerge LLC
menurankai.app@gmail.com